1. Introduction
Green Circuit AI Web Solutions (Green Circuit, we, us) is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use it - in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or submitting a form, you acknowledge that you have read and understood this policy.
2. Information We Collect
We collect only the information necessary to provide our services:
- Contact information: Name, email address, phone number
- Business information: Business name, industry, website goals
- Technical data: Page URL, browser type, and IP address (via server logs)
- Communications: Messages and enquiries submitted via our contact forms
We do not collect sensitive personal information such as identity numbers, financial details, or health information.
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiry or proposal request
- To provide and manage services you have engaged us for
- To send relevant service updates or information (with your consent)
- To improve our website and service quality
- To comply with legal obligations
We will not use your information for any purpose other than those listed above without your explicit consent.
4. AI-CRM Processing
When you submit a form on this website or on a site we manage, your enquiry is processed by our AI Lead Management system. This system reads your message and generates an initial response on behalf of the business you contacted. Your data is stored securely in our CRM and is accessible only to Green Circuit and the relevant business owner.
AI-generated responses are reviewed and you may always speak with a human by requesting it directly.
5. Data Storage and Security
Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, or destruction.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is retained for a maximum of 24 months unless you request earlier deletion.
6. Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist in delivering our services (such as hosting providers and automation platforms), subject to strict confidentiality agreements.
Our automation infrastructure uses Make.com (Celonis SE) as a processing platform. Their privacy practices are governed by their own privacy policy.
7. Cookies
This website uses minimal technical cookies required for basic functionality. We do not use advertising or tracking cookies. No personal information is stored in cookies.
8. Your Rights (POPIA)
Under POPIA, you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at info@greencircuit.co.za. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@greencircuit.co.za.